Rental Policy
Reservation
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Reservations are highly recommended, preferably one month prior to your event’s date. Although, please don’t hesitate to contact us for any last minute request.
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Non-refundable deposit of 50% of quoted order is required to guarantee rental items.
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Final order must be made one week before the pick up/event date.
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Customer can change their order one week prior to the pick up/ event date. No limit on reducing the original order, but additions will be subject to availability.
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Substitutions on rental product may be necessary in the event of unavailability due to unforeseen circumstances.
Payment
- Total balance is due one week before the pick up (DIY) or the event date (full service).
- Payments and deposit are to be made by cash, check or money order payable to: Special Day Rentals, LLC.
- Payment can be made by credit card via Paypal with 4% extra charge.
- $250.00 refundable security/damage deposit is due with the final payment (for DIY customer: cash or money order only).
- Any payment paid by personal check is not considered valid until check clears the bank.
- Returned checks are subject to up to $50 fee.
Loss or Damage
- Customer is responsible for all rental items from the time of delivery/pick up until they are returned to us.
- All items that are missing or damaged will be charged at full replacement cost (no torn, ripped, burned, candle wax -- $25/cover chair, $10/sash, $20/table runner, $30/table cloth & overlay).
- All linens should be dry & free of food to prevent staining & mildew.
- All packing containers for rental items are the property of Special Day Rentals and must be kept & return to us. Charges will apply for ANY missing packing containers.
DIY customers – pick up & return
- Pick up at our location (zip code: 98125). Direction, day & time of pick up will be emailed two weeks prior to your event.
- Customers are responsible to count the rental items and notify us of any shortages at the time of pick up.
- Customers must return rental items one to two days after the event.
Delivery & Take down
- Delivery for DIY customers is available at reasonable rates. Charges are based on round trip distance from zip code 98125.
- Delivery within 15 miles of zip code 98125 is included for Full Service customers. Extra charge of $1/mile round trip will be added to venue outside our range.
- Set up is included for Full Service customers. Take down/pick up is available for an extra charge. Please contact us for quote on take down/pick up.
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